Technical Service

Our support for the performance and durability of your equipment

Tél. : 03 89 06 53 00
support.fr@duomed.com

Île-de-France: 12 rue Sarah Bernhardt, 92600 Asnières-sur-Seine
Mulhouse: 26 rue de la Montée, 68720 Flaxlanden

Entrust the maintenance of your equipment to us

To help you extend the service life of your equipment.
To comply with current regulations regarding the mandatory maintenance of your Class IIb and Class III devices.
To maintain the performance and safety of all your equipment.

Our technical support team assists you throughout the entire life cycle of your equipment

We offer support solutions designed to help your healthcare facility maximize the life cycle of its equipment and extend its service life through efficient maintenance management.

Our commitment is to provide a high-quality service tailored to your needs, ensuring the optimal performance of your equipment.

Define with you the maintenance actions to be implemented in accordance with manufacturers’ recommendations.
Support you in choosing between in-house maintenance and maintenance carried out by our team of experts.

Our maintenance management solutions allow you to benefit from full cost control, with a fixed price throughout the entire contract period.

The medical equipment maintenance sector: specific challenges

The quality of care provided to patients also depends on a reliable, suitable and high-performing technological environment.

Any faulty medical device or piece of equipment can significantly affect both patient care and the smooth operation of healthcare services.

A wide range of complex medical equipment to maintain

The maintenance of medical devices and equipment must take into account a number of factors:

applicable regulations,
equipment availability requirements,
equipment performance and service life,
the consequences of equipment failures,
cost control.

A strict regulatory framework

Article R. 5212-26 of the French Public Health Code defines a list of medical devices subject to mandatory maintenance requirements.

The AGEC Law and European regulations also establish requirements relating to waste reduction and the circular economy.

The resources we have put in place

35 Team Members
Dedicated to the maintenance of your equipment.
Ensuring the implementation of technical, administrative and management activities.

Direct contact
Tel.: 03 89 06 53 00
support.fr@duomed.com

2 Technical Workshops
Dedicated to maintenance management and quality control across our entire product range.

Repair workshop
Administrative management
Activity monitoring and invoicing
Spare parts: one main stock and one remote stock
Pre-sales equipment preparation

20 Regional Technicians
Ensuring our commitment to on-site interventions, with two teams of experts specialized in our product ranges.

Consulting & Training

Biomedical training sessions are organized to support in-house preventive maintenance carried out by healthcare facilities, either on site or at our premises.

A Quality and CSR Approach
All our processes are assessed and certified:

ISO 13485:2016 – Medical Devices
ISO 26000 – CSR Commitment
EcoVadis

To guarantee you a high-quality service that complies with regulations and meets your requirements.

Our areas of activity and technical expertise dedicated to supporting the performance and reliability of your equipment.

Technical departments for adult, pediatric and neonatal critical care.
Emergency departments.
Operating theatres and anaesthesia care.
Pulmonology departments.
Respiratory function testing.
Cardiology departments.