All rights relating to the website www.duomed.com are owned by Duomed France, whose registered office is located at 26 rue de la Montée – 68720 Flaxlanden.
These rights are reserved. All documentation available on this website is provided to visitors for personal use only.
1. Why this Privacy Policy?
Duomed France attaches great importance to protecting your privacy and personal data. We collect and process your personal data in accordance with the applicable legal provisions, namely the European Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“Regulation”).
We wish to inform you about the possible processing operations involving your personal data and about your rights in this regard. By using our website, you expressly consent to the collection and processing of your personal data by Duomed France in the manner described in this document. We reserve the right to amend our Privacy Policy at any time. Any substantial change will always be clearly communicated on our website. Nevertheless, we recommend that you consult this document regularly.
2. Who processes your personal data?
Duomed France is responsible for the website. Contact details: Duomed France – SIRET Number: 94565014100027 – Address: 26 rue de la Montée – 68720 Flaxlanden – Email: info.fr@duomed.com – Telephone: 03 89 06 14 44.
3. What personal data is collected?
The processing of your personal data is limited to what is strictly necessary to achieve the purposes pursued by Duomed France. The data concerned by the processing are: Identification data.
4. What are the purposes of the processing?
Duomed France collects your personal data solely for the purpose of providing you with an optimal, personalised and secure website experience. The collection of your personal data may increase depending on how extensively you use our website. Processing your personal data is therefore essential for the proper functioning of the website and the provision of our services. Duomed France undertakes to process your personal data exclusively for the purpose of managing the commercial relationship.
When you visit our website, certain data is collected for statistical purposes. This data enables us to optimise your user experience. This includes your IP address, the geographical area from which you access the website, the date and time of access, and the pages visited.
By visiting our website, you expressly consent to the collection of this data for statistical purposes. You retain control over the data you provide to us. If the data is incomplete or inaccurate, Duomed France reserves the right to interrupt or suspend certain operations, either temporarily or permanently.
Your personal data is intended exclusively for internal use. Your personal data will therefore not be sold, given or transferred to third parties without your prior consent. Duomed France has taken all possible technical and organisational measures to prevent data breaches.
5. We also use cookies!
When you visit our website, cookies may be placed on your computer’s hard drive. We use cookies to provide our regular visitors with the best possible user experience.
For more information about how we use cookies, please consult our Cookie Policy.
If you visit our website, we recommend that you enable cookies. However, you remain free to disable them through your browser settings if you wish. For further details, please refer to our Cookie Policy.
6. What are my rights?
6.1. Guarantee of fair and lawful processing
Your personal data is always processed in accordance with the legitimate purposes described in point 4. It is collected and processed in an adequate, relevant and non-excessive manner and is not retained for longer than necessary to achieve the intended purposes.
All technical and security measures have been taken to minimise the risk of unlawful or unauthorised access to or processing of your personal data. In the event of an intrusion into its IT systems, Duomed France will immediately take all necessary measures to minimise any damage.
6.2. Right of access
If you are able to prove your identity, you have the right to obtain information about the processing of your data.
You therefore have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data is disclosed, the criteria used to determine the data retention period, and the rights you may exercise in relation to your data.
6.3. Right to rectification
Inaccurate or incomplete personal data may be corrected. It is primarily the User’s responsibility to make the necessary changes in their “user account”, but you may also submit a written request to us.
6.4. Right to erasure (or “right to be forgotten”)
You also have the right to obtain the erasure of your personal data in the following circumstances:
– Your personal data is no longer necessary for the purposes for which it was collected;
– You withdraw your consent to the processing and there is no other legal basis for the processing;
– You have validly exercised your right to object;
– Your data has been processed unlawfully;
– Your data must be erased in order to comply with a legal obligation.
Duomed France Solutions shall determine at its own discretion whether the above criteria have been met.
6.5. Right to restriction of processing
In certain circumstances, you have the right to request restriction of the processing of your personal data, in particular where the accuracy of the data is disputed, where your data has been processed unlawfully, where the data is required in connection with legal proceedings, or for the period required by Duomed France to verify whether you may validly exercise your right to erasure.
6.6. Right to object
You also have the right to object at any time to the processing of your personal data. Duomed France will cease processing your personal data unless it can demonstrate compelling legitimate grounds for the processing which override your right to object.
6.7. Right to data portability
You have the right to receive all personal data that you have provided to us in a structured, commonly used and machine-readable format.
At your request, this data may be transferred to another service provider, unless this is technically impossible.
6.8. Right to withdraw your consent
You may withdraw your consent to the processing of your personal data at any time. Withdrawal of your consent shall not affect the lawfulness of processing carried out prior to the withdrawal.
7. How can I exercise my rights?
To exercise your rights, you must send us a request by registered mail to Duomed France, 26 rue de la Montée, 68720 Flaxlanden, or by email to info.fr@duomed.com.
We will respond as soon as possible and no later than one (1) month after receiving the request.
8. Right to lodge a complaint
If you are not satisfied with the way Duomed France processes your personal data, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which became the Data Protection Authority as of 25 May 2018 (https://www.cnil.fr/fr/plaintes).
The use of our website is subject to the rights and obligations explicitly stated on our website, as well as the rights and obligations defined in this disclaimer, our General Terms and Conditions of Sale and our Privacy Policy.
Together, these documents constitute our “General Terms and Conditions”. These General Terms and Conditions apply both to us and to you.
By using our website, you expressly acknowledge and accept the application of our General Terms and Conditions, to the exclusion of your own general terms and conditions.
Exceptionally, deviations from the provisions of the General Terms and Conditions may be agreed, provided that such deviations are the subject of a written agreement between the parties.
Such deviations may consist of amendments, additions or deletions to the clauses concerned and shall have no effect on the application of the other provisions of the General Terms and Conditions.
1. Who are we?
The website https://www.duomed.com/ is an initiative of:
Duomed France SAS
SIRET Number: 94565014100027
Address: 26 rue de la Montée – 68720 Flaxlanden
Email: info.solutions.fr@duomed.com
Telephone: 03 89 06 14 44
Please do not hesitate to contact us if you have any questions or comments. We promise to respond promptly.
2. Our website
2.1 Proper functioning, security and accessibility
We take all reasonable and necessary measures to ensure the proper functioning, security and accessibility of our website.
However, we cannot guarantee absolute operability, and our actions should therefore be regarded as being subject to an obligation of means.
Any use of the website is always at the user’s own risk. We are therefore not liable for any damage resulting from possible malfunctions, interruptions, defects or harmful elements present on the website, regardless of whether these arise from force majeure or another external cause.
We reserve the right to restrict access to our website or interrupt its operation at any time, without any obligation to provide prior notice.
In principle, this will only occur where justified by the circumstances, although this is not an absolute condition.
2.2. Content of the Duomed France website
Duomed France largely determines the content of its website and takes great care with the information published on it.
Duomed France takes all possible measures to keep its website as complete, accurate and up to date as possible, including where the information published on it is provided by third parties.
Duomed France reserves the right to modify, supplement or remove the website and its content at any time.
Duomed France cannot provide an absolute guarantee regarding the quality of the information published on its website. It is therefore possible that such information may not always be complete, accurate, sufficiently precise and/or up to date.
Consequently, Duomed France cannot be held liable for any direct or indirect damage suffered by the user as a result of information published on the website.
If any content on the website infringes applicable laws and/or the rights of third parties and/or is simply contrary to accepted moral standards, we ask you to inform us as soon as possible so that we may take appropriate action.
Duomed France may, in particular, partially or completely remove such information.
The website contains downloadable content. Any download from the website is carried out entirely at the user’s own risk.
Under no circumstances may Duomed France be held liable for any direct or indirect damage resulting from such downloads, such as loss of data or damage to the user’s computer system, which remains entirely and exclusively the user’s responsibility.
More specifically, with regard to prices and product information displayed on the website, an exception applies in the event of obvious formal errors, such as typographical errors. Under no circumstances may the user claim the existence of a contract with Duomed France based on such errors.
2.3 What we expect from the user
As a user, you have a certain responsibility for the proper functioning of the website.
You must at all times refrain from any actions that could adversely affect the proper functioning and security of the website and its use.
For example, the website may not be used for the purpose of circumventing our Business Model and/or collecting information about other users.
In particular, it is prohibited to use the Website to distribute content that could cause harm to other users, such as spreading malicious software, including computer viruses.
The distribution of unsolicited and/or commercial messages through the website is also prohibited, as are junk emails, spam and chain letters.
Duomed France reserves the right to take all necessary measures, both judicial and extrajudicial, to remedy any such situation for itself and its users.
The user shall be solely, personally and exclusively liable if their actions and behaviour actually cause damage to the website or to other users.
In such cases, the user concerned shall ensure that Duomed France is held harmless against any resulting claim for damages.
3. Links to other websites
The website may contain links or hyperlinks to external websites or other forms of online portals.
Such links do not automatically imply that there is any relationship between us and the external website, nor that we implicitly agree with the content of such external websites.
Duomed France has no control over external websites. We are therefore not responsible for the safe and proper functioning of hyperlinks or their final destination.
As soon as the user clicks on a hyperlink, they leave our website. We can therefore no longer be held liable for any subsequent damage.
These external websites may not provide the same guarantees as we do. We therefore recommend that you carefully read their General Terms and Conditions of Sale, as well as their disclaimer and Privacy Policy.
4. Intellectual property
The content published on the website is protected by Duomed France’s intellectual property rights.
“Content” means information, logos, photographs, trademarks, drawings, designs, slogans, databases, etc. accessible through the website.
The technical nature of the website itself, namely its computer code, is also protected by intellectual property rights.
By visiting our website, the user is granted a limited right to access, use and display our website and its content.
This right is granted on a non-exclusive and non-transferable basis and may only be exercised for personal and non-commercial purposes.
Unless Duomed France has given its prior written consent, users are not authorised to modify, reproduce, translate, distribute, sell, lend, rent or communicate to the public, in whole or in part, any protected elements.
5. Protection of personal data
Personal data provided by the user when visiting and/or using the website is collected and processed by Duomed France exclusively for internal purposes.
Duomed France assures its users that it attaches the utmost importance to protecting their privacy and personal data and undertakes to communicate clearly and transparently on this matter at all times.
Duomed France undertakes to comply with the applicable legislation in this area, namely the Law of 8 December 1992 relating to the protection of privacy with regard to the processing of personal data (“Privacy Law”), as well as the European Regulation of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data (“Regulation”).
The user’s personal data is processed in accordance with our Privacy Policy.
6. General provisions applicable to our General Terms and Conditions
Duomed France reserves the right to modify, extend, remove, restrict or discontinue the website and the services associated with it at any time, without prior notice and without this giving rise to any form of compensation.
Our General Terms and Conditions, including in particular our General Terms and Conditions of Sale, shall be performed and interpreted in accordance with French law.
Any dispute relating to the validity, interpretation or performance of our General Terms and Conditions shall fall within the exclusive jurisdiction of the Court of Nanterre.
The illegality or invalidity, in whole or in part, of any provision of our General Terms and Conditions shall have no effect on the validity or application of the other provisions of our General Terms and Conditions.
In such a case, we shall have the right to replace the unenforceable provision with another legally valid provision of similar scope.
